On site technician clicks on a link to reach a more skilled technical support agent
Agent communicates with the technician via WebRTC video and content sharing
Technician is guided through the restoration of internet service with the live agent who can see what the technician is seeing and
send tutorials and self-help videos
Internet access is restored. Customer is happy, on site CSP technician fixes it in
customer eye and second technician visit on another day is avoided!